Refund policy

Effective Date: August 18, 2025

At Tortoise Trail, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return policy below.

1. Returns

• We accept returns within 30 days of delivery.

• Items must be unused, in their original packaging, and in the same condition you received them.

• Proof of purchase (order number or receipt) is required.

1. Non-Returnable Items
   Certain types of products cannot be returned, including:

• Custom or personalized items

• Gift cards

• Digital downloads

• Clearance or final sale items

1. Exchanges
   If you need to exchange an item for a different size, color, or product, please contact us at TortoiseTrail2025@Gmail.com. Exchanges are subject to product availability.

2. Refunds
   Once your return is received and inspected, we will notify you by email. Approved refunds will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to process the refund.

3. Shipping Costs

• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

• Original shipping fees are non-refundable.

1. Damaged or Defective Items
   If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at TortoiseTrail2025@Gmail.com with your order number and photos of the issue. We will arrange a replacement or full refund at no extra cost.

2. Sale Items
   Only regular-priced items may be refunded. Sale or clearance items are final sale and cannot be returned.

3. Contact Us
   For questions about returns, exchanges, or refunds, please reach us at:

Tortoise Trail
Email: TortoiseTrail2025@Gmail.com